ARE NEW ZEALAND OR INTERNATIONAL MODELS DIFFERENT IN ANY WAY?
International models are brand new, genuine products. You may notice very minor differences when compared with local models, however, all international models are supplied with an Australia/New Zealand compliant generic charger and are perfectly suited for use in Australia or New Zealand
WHY CHOOSE DIRECT IMPORT?
By cutting out all the middlemen, we’re often able to sell the world’s biggest and best brands (like Apple, Samsung and Huawei) for significantly cheaper than local retailers.
WHY ARE PRICES SO LOW?
Being an online-only retailer allows us to cut unnecessary costs and keep costs down. We’re able to bypass agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings onto you, where they belong! It also means that we avoid the many costs involved with running bricks and mortar stores, resulting in even more savings for you.
WILL DELIVERY TAKE LONGER?
In most cases, the delivery will be within 2 working days. However, for some models, it can take between 10-14 days. Please always feel free to check with the support team on delivery times if you are unsure.
DO DIRECT IMPORT PRODUCTS COME WITH A WARRANTY?
Of course! All of Callcom’s direct import products are backed by a 1 Year Standard Care Warranty for your total shopping confidence and peace of mind.
Honor is putting a lot of focus on the design of the Honor 10, and there’s no denying this is a beautiful-looking device.
It inherits a similar look to the Twilight gradient-effect Huawei P20, but it’s slightly different here, giving you a different shade and look depending on what angle you view the back of the device from.
We’ve found it to be a bold look, which we love, although it's a look that's likely to prove divisive as it's fairly unconventional.
This shade is called Phantom Blue, while there’s also a Phantom Green option that we haven’t seen in real life but which, in press images, looks remarkably similar to the Blue. If you don’t want these more exotic color choices there are always the more traditional-looking Black and Glacier Grey options.
Despite having a much larger screen the Honor 10 isn’t much bigger overall than the Honor 9, and it sits comfortably in the hand. This isn’t a huge phone, and it’s the perfect option for someone who wants a large screen but can’t comfortably get their mitts around a device like the iPhone 8 Plus.
The rear’s glass is the other big highlight design-wise as it uses 15 layers of glass to get a striking effect where light beams bounce across it. According to Honor, it takes twice as long to make as the Honor 9 did. The extra effort is well worth it though, as the rear of the phone looks and feels premium.
There's a metal trim along the edges of the Honor 10, which adds to the premium look and feel, with a 3.5mm headphone jack and USB-C port on the bottom and the volume rocker / power button on the right-hand side.
Honor is going for a minimalist look here, and the device feels good in the hand for that. Contributing to this is the redesigned fingerprint scanner, which, instead of being on the rear or indented on the front of the phone, now sits in the lower bezel but under the glass, so it’s flush with the display.
This isn’t like in-display scanners we’ve seen on some phones, like the new VIVO X20 Plus concept device, but it does mean the sensor doesn’t interrupt the clean lines of the Honor 10.
There’s a subtle lozenge-shaped outline so you know where to place your finger to hit the scanner, and we found it to work accurately and fast – it doesn’t appear to be any less accurate as a result of being under the glass.
That said, we didn’t find ourselves using the fingerprint scanner very much, as there’s also face-unlock technology, which identifies you mere seconds after you press the on button.
Like virtually every Huawei phone that's been released since last October, the Honor 10 is powered by the company's HiSilicon Kirin 970 CPU, an octo-core processor with four small (1.8GHz) and four large (2.4GHz) cores. It's combined with a Mali G72 graphics processor.
As you might expect, benchmark tests yield very similar results to what we've seen with other phones using the same CPU. The Honor 10 showed an AnTuTu score of 203861, putting it roughly on the same level as the Huawei P20 Pro (209,089) in terms of overall performance. It lags a bit behind the iPhone X (233,592) and the Samsung Galaxy S9+ (267,233), but not by much considering the difference in price.
Geekbench scores returned 1,886 for single core and 6,530 for multi-core, which is comparable with the results we got with the Mate 10 Pro (1,898 and 6,670) and the P20 Pro (1,924 and 6,750). PCMark showed an overall score of 6949 for the Honor 10, with 6733 for browsing, 12828 for photo editing, and 5327 for video editing. Again, this is more or less on par for the course with current high-end Android phones.
3D graphics results were a mixed bag. On the one hand, the Honor 10 mustered 22fps in the GFXBench Car Crash test with the car both on and off the screen, but at times it visibly struggled to convincingly render the speeding cars. On the other hand, it managed 59fps (on screen) and 110fps (off screen) when playing the more action-packed T-Rex Chase test. Those are excellent scores, comparable with the Samsung Galaxy S9+ in the same test (60fps and 151fps).
The Honor 10 has a 24/16-megapixel dual-lens main camera, which allows for "hybrid zoom." When zooming in, the camera dials the resolution down to 16 megapixels, using the bigger sensor to get closer to subjects without losing too much detail. This setup is becoming increasingly common in flagship phones, generally improving picture quality, and for some phones (not the Honor 10), enabling advanced augmented reality features. In theory, this also promises lossless 2x magnification. While the Honor 10's photos at 2x are very good, however, they aren't quite as crisp as unzoomed photos.
The f/1.8 aperture improves low-light performance, though noise still occurs in really dark rooms; you'll want to turn the flash on most of the time. The Honor 10 doesn't feature a dedicated Night Mode like the P20 range has, so you can't take decent long exposures without the aid of a tripod.
Beyond 2x optical zoom, you can push all the way up to 10x with standard digital zoom. This results in shaky shots and a noticeable drop in detail, especially when you inspect those snaps up close.
All our products are genuine and authentic, and to put money where our mouth is, a year’s long warranty is applicable for any product bought from Callcom. This is to recognize that sometimes things may go wrong but because the customer ‘s needs are always put first; we will go the extra length to ensure you get what you paid for.
This is the basic type of warranty automatically applied to all products. It covers issues of faulty items within the period of the warranty and any replacements or repairs done will be free of charge.
If the item stops working after some time, contact us immediately for support. Some issues can be quickly solved by our technical staff over the phone in which case further assistance isn’t necessary. If not, send the product to us via mail if you are far away or bring it yourself to our office.
Repairs may take time if the parts are not available locally but most of the time the repairs only take a few days. Once completed, we will contact you to collect the product or just mail it back to you.
When you receive your product and it doesn’t work, this is classified as a dead-on-arrival situation. In this case, return the product back to us within 7 days since purchasing it and receive an immediate replacement.
For further protection, an extended warranty covers more problems for added peace of mind. A 6-month extended warranty costs $50+gst and covers problems that may occur as a result of normal usage. These may include:
Wear and tear coverage: it’s easy to distinguish a new device from a used one based on the external wear signs. Further wear and tear occurs inside as a result of dust and moisture, which may lead to problems down the road.
On-site service: for bulky items, we come to you and offer our services hence saving you time and money.
No lemon guarantee: if you have already had the product repaired 2 times, the next time you face a problem, we will replace the entire product and avoid future problems.
$1,200 replacement: for repairs costing upwards of $1,200, the item will just be replaced with the same exact specifications to save time.
Countrywide coverage: this warranty offers you guaranteed service from any service centre or repair technician across Australia provided they deal with electronics.
Transferrable: this warranty is transferrable in case you sell it of give it away. Just remember to send us a proof of transfer such as a receipt and contacting our customer care service team.
Health check: just like a medical checkup, you can send the product to us to examine any possibilities of an error with the parts.
There are still some exceptions that may not be covered by this warranty, and you can find the complete list here.