Authentic and boxed

Everything we sell is completely authentic and manufactured by the actual OEM. Additionally, it is all packed in the manufacturer’s packaging just like you would get from a retailer. In case of any exception, it shall be indicated in the conditions tab alongside any other pertinent information about the state of the product and packaging.

Affordable prices

Apart from quality, we also make all our devices accessible to everyone by offering Samsung devices at the lowest prices. As for distributors and resellers who buy in bulk, we can agree on special price packages which will assist you in maximizing profits and enhance the relationship

7-day warranty for defects

If for some reason you find the product to be physically faulty, you will be afforded a replacement within 7 days from the day of purchase. This way, you always get what you paid for.

Quick delivery

You shouldn’t wait too long for your product, and we make sure we find the best courier and send it you within 7 business days so you can make use of your purchase ASAP.

Zero surcharges

Most online companies will usually charge an extra amount for their online services, but we at Callcom believe in transparency. The only charges deducted when you transact with your credit card, VISA or MasterCard, and even through PayPal, is that which has been posted.

256-Bit SSL Encryption

All your credit card and personal information is encrypted with the highest security levels such that it is invisible to us or anyone else.

Outstanding customer service

Customer is king at Callcom and all our agents strive to please the customer. We believe that all our customers deserve the best service and work hard as a result to treat each and every one of them with sincerity and politeness.

Whether you communicate with us via a phone call, chat, sms or email, our responses will be prompt and understanding. This is in fact a pillar of our business which we treasure and are always prideful to hear our customers’ feedback. What’s more, only local and knowledgeable staff are employed instead of relying on call centres. This ensures you receive a personalized service you will appreciate.

Complimentary gifts

Nothing lights up a customer’s experience than an extra gift on the side, our products too are accompanied with these gifts. To know what to expect, go to the options link while you check out the product’s description.

Presence

We can be found on SkyTV and Freeview TV for more about our products and services. Our ‘As Seen On TV’ logo informs you, the customer, of our presence on TV.

Google recommends

Our website is also the leading online store for refurbished Samsung devices in Australia and can be found at the top of search engine results.

Our guiding principles

We are committed to becoming the leading company in Samsung repairs and retail in Australasia, which is why we depend on these principles to guide our business:

• Customers: success depends on our ability to satisfy every customer’s preference. Which is why we are committed to being responsive while at the same time maintaining high quality in every product at an affordable price.
• Ethics: we promise to be honest and straightforward with all our customers, every one of them deserves to be treated respectably and is treated as such.
• Looking forward: our business is constantly changing to improve efficiency and productivity by learning and adapting to our customers’ changing needs.

September 2016, Apple made the release of the iPhone 7. The iPhone 7 was the smartphone that enhanced many of Apples smart features and still remains a wonderful device until now.

Design

The final design of the iPhone 7 clearly shows that this was something Apple put a lot of thought into. Everything from the new unibody design that's seamless to the touch, indicate the utmost in premium design. You will experience this device as a work of art from the moment you first hold it in your hand, and won't want to put it down.

Display

The 4.7-inch display at the front clearly shows the power of Apple's retina display technology from its colour reproduction. All media and text is crispy and even holding the phone really close to your eye won't reveal any jagged edges on the icons. This clarity is still evident at any angle, and we very much like the icon styles and colours used. It truly is a pleasure to look at.

Processing power

The use of a 64-bit processor was certainly a good move because it can handle a lot more tasks at the same time, including the more resource-intensive games and apps. It truly packs a big punch, and with a 2GB RAM can switch between open apps with ease.

A secondary motion co-processor is also in the iPhone 7, and this enabled the device to sense motion including steps, counting them as you walk and providing a summary of your activities. It also saved battery because it could determine when the phone wasn't being used and go to 'sleep'.

Because iOS is engineered specifically for iPhone and iPad, everything looks and feels incredibly fluid. iOS uses a framework called Metal to maximise graphics performance. So whether you're surfing the web, moving from app to app or playing the most complex 3D video game, the graphics and responsiveness are incredibly smooth. No other mobile operating system is so effortless and natural as this. Although this may look like a lot, when you have the cohesion between the hardwear and softwear it means the Apps can take full advantage of hardware features such as the powerful A10 chip, advanced camera system, Touch ID sensor and 3D Touch. iOS even helps your battery last longer by updating apps only when your device is plugged in.these features ensured a smooth and efficient experience when the phone was on or off.

Camera

With the iPhone 7 apple re-engineered their camera, upping it to 12-megapixel, adding optical image stabilisation, an f/1.8 aperture and a six-element lens to make it even better for shooting photos and videos in low light. And with advanced new features like wide colour capture, your photos and Live Photos will look even more vibrant. The iPhone 7 comes with optical image stabilisation to reduce blur associated with motion and hand shake. A sensor helps the lens counteract even the tiniest movement, allowing for up to three times longer exposure compared to iPhone 6s. And now your videos will look better with the 12-megapixel camera capturing high-resolution videos up to 4K. So you can shoot epic movies of epic moments, even when they are happening in low light. All this backed with a 7MP front facing FaceTime HD camera means you can get the best of selfies and ensures every picture you take will be superb regardless of the time of day.

Why we still love it

The iPhone 7 sets an example to all smartphones in the market today and is a testament to what extensive research, development and innovativeness can do to the industry. This is still a favourite device for anyone to own and we believe you will like it too.

All our products are genuine and authentic, and to put money where our mouth is, a year’s long warranty is applicable for any product bought from Callcom. This is to recognize that sometimes things may go wrong but because the customer ‘s needs are always put first; we will go the extra length to ensure you get what you paid for.

Standard warranty

This is the basic type of warranty automatically applied to all products. It covers issues of faulty items within the period of the warranty and any replacements or repairs done will be free of charge.

If the item stops working after some time, contact us immediately for support. Some issues can be quickly solved by our technical staff over the phone in which case further assistance isn’t necessary. If not, send the product to us via mail if you are far away or bring it yourself to our office.

Repairs may take time if the parts are not available locally but most of the time the repairs only take a few days. Once completed, we will contact you to collect the product or just mail it back to you.

When you receive your product and it doesn’t work, this is classified as a dead-on-arrival situation. In this case, return the product back to us within 7 days since purchasing it and receive an immediate replacement.

Extended warranty

For further protection, an extended warranty covers more problems for added peace of mind. A 6-month extended warranty costs $50+gst and covers problems that may occur as a result of normal usage. These may include:

1. Wear and tear coverage: it’s easy to distinguish a new device from a used one based on the external wear signs. Further wear and tear occurs inside as a result of dust and moisture, which may lead to problems down the road.
2. On-site service: for bulky items, we come to you and offer our services hence saving you time and money.
3. No lemon guarantee: if you have already had the product repaired 2 times, the next time you face a problem, we will replace the entire product and avoid future problems.
4. $1,200 replacement: for repairs costing upwards of $1,200, the item will just be replaced with the same exact specifications to save time.
5. Countrywide coverage: this warranty offers you guaranteed service from any service centre or repair technician across Australia provided they deal with electronics.
6. Transferrable: this warranty is transferrable in case you sell it of give it away. Just remember to send us a proof of transfer such as a receipt and contacting our customer care service team.
7. Health check: just like a medical checkup, you can send the product to us to examine any possibilities of an error with the parts.

Exceptions

There are still some exceptions that may not be covered by this warranty, and you can find the complete list here.

Excellent working phone renovated to operate with parts in compliance with AU codes. (see our warranty policy for further information). Our friendly staff will take care of you right away. We will help you on anything you need including any questions you have concerning our warranty policy to give you extra peace of mind.

 Package Inclusions

• Fully Unlocked Certified refurbished 32GB Apple Iphone 7 Smartphone
• Headset
• Data Link Kit
• Manual