Callcom.co.nz Terms and Conditions

Consumers Guarantees Act 1993

Nothing in the Sales Terms is intended to have the effect of contracting out of the Consumer Guarantees Act 1993 ("Act") except to the extent permitted by the Act and the Sales Terms are to be modified to the extent necessary to give effect to that intention.

Where the Act applies to these Terms: If the products are acquired by you for business purposes, you agree that the Act does not apply; and if the products are not acquired by you for business purposes, we reserve the right to replace any Products which fail to comply with any guarantee contained in the Act.

You acknowledge that we do not provide any Express Guarantees (as defined in the Consumer Guarantees Act 1993) other than those expressly confirmed by us in writing directly to you on case by cases basis.

Limitation to Insurance for work on Damaged Mobile Hardware:

Damaged items can contain weakened or broken connections due to corrosion, impact or other damaging forces. Callcom.co.nz has experienced technicians who take great care with customer hardware - however our warranty and insurance does not cover consequential damage that results from the disassembly and reassembly of hardware where the cause is not directly related to mistakes, negligence or intentional damage by staff of Callcom.co.nz.

This warranty does not include any consequential damages (including data loss) that may have resulted from any malfunction of the mobile system, nor does it cover any hardware or software installed by the “end-user”.

Warranty

Callcom.co.nz backs up its mobile phone services with 90 days Return to Base warranty.

* If listing does not contain any warranty information then we will provide a 90 days Return to Base warranty. Please check listing carefully for correct warranty period.
* We will replace your item if it is found to be Dead On Arrival (DOA).
* The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. Please specify the item title and invoice number. We reserve the rights to refuse any claims that are made after this time frame.
* Buyer has the responsibility and expense of sending back the faulty item.
* We do not accept any item return by COD. The return postage must be paid entirely by the Buyer. Buyer must make contact with us for approval prior to item return.
* We will repair the item where possible or send a replacement. Refunds will only be offered where a replacement is not available.
* All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
* All accessories and bonus gifts are not covered by warranty. E.g. Battery, earphones, cables, carry bags etc.
* Your invoice, delivery docket, buyer details will be required as proof of purchase.

WARRANTY DOES NOT COVER:
* Normal wear & tear.
* Damage from using goods for a purpose for which they were not designed.
* Damage from neglect or careless storage.
* Damage from having unauthorised repairs carried out.
* Please note that R/C Product must be operated with care and please learn how to operate fully before attempting to fly long distance. The product warranty does not cover accidental or collision damage caused by negligence, physical abuse, or crashes. Physical damage such as a broken or cracked fuselage, broken or cracked rotors is not covered under this warranty.

Delivery of Products

We will only deliver Products ordered through the Site to a location where we provide delivery services. 

You may obtain further information on the Site about our delivery timeframes and how we deliver certain Products. The Delivery Fee for your order depends on the type of Product you order (in particular, the size and weight of the Product).

You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.

We also recommend that you be present to accept the delivery of your order if you have paid by credit card.

If there is no one or no appropriate person (for example, above 18 years old) at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.

Delivery time estimates apply to in-stock items, exclude the one business day order processing time and are subject to carrier delay outside our control.

Services

Callcom.co.nz, offers Smartphone and Tablet service, repair and conversion services or as is. We believe business should be conducted honestly, fairly and be subject to reasonableness. We strive to provide the highest quality of service and support. We cannot guarantee specific results for our services, but will operate under the principles stated above and expect you to do the same.

To the maximum extent permitted by law, Callcom.co.nz, will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from data loss whilst performance of any repair services, including but not limited to loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored or used with your product and any failure to maintain the confidentiality of data stored on your product.

Callcom.co.nz is not liable for loss or corruption of data or your confidential, proprietary or personal information or removable data. Before you bring in your device for any repair service, you should make a backup copy of your data and remove any confidential, proprietary or personal. Software issue to Update Operating System, Customer will be referred to the Manufacturer.

APPLICABLE LAW

The site (excluding any linked third party sites) is controlled by Callcom.co.nz. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in Auckland, New Zealand in accordance with the laws in force in Auckland, New Zealand (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout New Zealand and overseas. Callcom.co.nz makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this site from outside New Zealand, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

INDEMNITY

You must indemnify and hold harmless Callcom.co.nz or its employees contractors and agents and keep them indemnified, against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from: a. any breach by you of these terms; or b. reliance by you on any information obtained through My Callcom.co.nz your access and/or use of My Callcom.co.nz.

Return policy

When you shop with Callcom.co.nz, you enjoy confidence, however you need to choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

* Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame.
* Photos may be requested from Buyer as proof of damage.
* Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange.
* Seller is liable for sending replacement warranty item back to buyer, except in the case that the returned item is tes

To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.

If you return the goods then they must be in the same condition as they were sent to you. If you return them damaged then Callcom.co.nz can make you pay for the damage, or insist that you buy the goods.

We have fourteen (14) days grace period where you can contact us to discuss any issues with your product. Request’s for return post the fourteen (14) days grace period will not be entertained.

All qualified returns should be made via CallCom’s official address (PO Box No. 7150 Taradale Napier, NZ 4114) along with the invoice and proof of the purchase. Prior to returning any item you must contact us support@callcom.co.nz to receive a return authorisation, otherwise we will not be able to match the return to you. If the process is not followed Callcom.co.nz will not be liable for lost, misplaced, non-matched items that might be returned to sender or disposed.

The customer will be responsible to pay all the shipping costs for returns or exchanges. The shipping costs are non-refundable. In case of refund, the cost of shipping will be deducted from the refund amount. In case the cost of the product is more than $75, the customer should consider using a trackable shipping or getting the shipment insured. CallCom is not able to guarantee that the returning item will reach us.

The customers are advised to use CourierPost for their returns to allow delivery to a P.O. Box address. CourierPost provides overnight delivery services within the same island and two days delivery services between different islands. Please also note that Rural Delivery(R) can add 2-3 days to the standard targeted delivery times listed. If the repaired phone is not delivered within the two (2) to (3) days, it may be due to postal delays. We encourage the customers to contact us in such cases.

Dispute Resolution


Any dispute regarding refunds will go to Mediation prior to filing a lawsuit.The Mediation should take place within 10 kilometers radius from the companies address or location. If the parties don’t settle this matter through mediation, then this dispute should be handled through binding arbitration, and each party must pay half of the cost involved. The Arbitration proceedings should be with an Arbitrator located within 10 kilometers of the company’s address or location.

Refund processing timeframes

If we issued a refund and the customer has not received the refund within a reasonable time, they must contact their credit card company or bank. We cannot be held liable for processing times of your financial institution. Only if the issue cannot be directly resolved with your credits card company or financial institution please contact us. Please contact us at support@callcom.co.nz.

Shipping and delivery estimates

For stocked products our delivery timeframes are seven (7) business days for standard delivery option and two (2) business days for expedited delivery option. For non-stock / specifically ordered items delivery time will depend on time required to source the item before dispatch can occur. This can take up to fifteen (15) working days.

We recommend that you check the status of your product and stock levels before placing an order with us.

Compatibility and use

CallCom sourcesits products, parts and accessories compatible to certain smartphone brands. Some suppliers use original brand names, trademarks and logos on such products. CallCom retains such logos and brand names to save unnecessary costs or labour that may be incurred on the re-packaging or labelling. CallCom owns no liability for the use of such brand names, trademark and logos.

CallCom is under no obligation to investigate the authenticity or authority of such products with exception of information provided by supplyers.Unless otherwise specifically confirmed by us, we do not warrant or represent that the products carry authentic brand name, logos or trademark.

Contact

If you have any query with reference to this Policy, please do not hesitate to contact at: support@callcom.co.nz or P.O. Box 7150, Taradale Napier, NZ 4112.