CALLCOM.CO.NZ RETURNS AND REFUNDS POLICY

Callcom.co.nz will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality, or

  • The product is not fit for its intended purpose, or

  • The product does not match the sample or our description; and

  • You can present your Callcom.co.nz receipt or other adequate proof of purchase.

Callcom.co.nz may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Callcom.co.nz reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Callcom.co.nz.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Our goods come with guarantees that cannot be excluded under the Consumers Guarantees Act 1993. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Callcom.co.nz reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

  • Your original Callcom.co.nz receipt is the best form of proof of purchase

  • Refunds will be issued using your original payment method

  • Vouchers, Deal Vouchers, Gift cards are not redeemable for cash

Return policy

When you shop with Callcom.co.nz, you enjoy confidence, however you need to choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.

If you return the goods then they must be in the same condition as they were sent to you. If you return them damaged then Callcom.co.nz can make you pay for the damage, or insist that you buy the goods.

We have fourteen (14) days grace period where you can contact us to discuss any issues with your product. Request’s for return post the fourteen (14) days grace period will not be entertained.

All qualified returns should be made via CallCom’s official address (PO Box No. 7150 Taradale Napier, NZ 4114) along with the invoice and proof of the purchase. Prior to returning any item you must contact us support@callcom.co.nz to receive a return authorisation, otherwise we will not be able to match the return to you. If the process is not followed Callcom.co.nz will not be liable for lost, misplaced, non-matched items that might be returned to sender or disposed.

The customer will be responsible to pay all the shipping costs for returns or exchanges. The shipping costs are non-refundable. In case of refund, the cost of shipping will be deducted from the refund amount. In case the cost of the product is more than $75, the customer should consider using a trackable shipping or getting the shipment insured. CallCom is not able to guarantee that the returning item will reach us.

The customers are advised to use CourierPost for their returns to allow delivery to a P.O. Box address. CourierPost provides overnight delivery services within the same island and two days delivery services between different islands. Please also note that Rural Delivery(R) can add 2-3 days to the standard targeted delivery times listed. If the repaired phone is not delivered within the two (2) to (3) days, it may be due to postal delays. We encourage the customers to contact us in such cases.

Refund processing timeframes

If we issued a refund and the customer has not received the refund within a reasonable time, they must contact their credit card company or bank. We cannot be held liable for processing times of your financial institution. Only if the issue cannot be directly resolved with your credits card company or financial institution please contact us. Please contact us at support@callcom.co.nz.


Important Notice


If you have received an item that is not working on arrival (dead on arrival) or damaged during transit you can return it provided that:
      i.You have produced satisfactory Proof of Purchase; and
    ii.The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
Please note due to the contractual obligation with our courier company and due to the insurance requirements we will not be responsible if your claim is refused do to any of the following:
  • You discarded the original packaging
  • You discarded the receipt
  • You took longer than 3 days to notify us